Legal

Terms of use

AML policy

Privacy policy

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Effective Date: May 4th, 2022

This Terms and Use (the “Terms” or this “Agreement”) govern the use of the BTX, including any website or mobile application (the “App”, together with the website, the “Site”) for accessing the platform, and any services provided through the platform (collectively, the “Platform”) provided by MPH Corporation (the “Company”, “we”, “us” or “our”). The Terms form a binding agreement between the Company and you, as an individual user (“you”, “your” or “User”) for your individual usage of the App and Platform. By registering for and downloading the App and using the Platform, you confirm your acceptance of this Agreement and our associated Privacy Policy (https://btxpro.com/en/legal/privacy-policy). If you do not agree to these Terms, you must immediately uninstall the App and cease using the App and the Platform.

Securities Disclaimer: No material or any other information which may be made available on the Site or Platform shall constitute or be construed as a recommendation, endorsement, offer, invitation or solicitation to enter into any transaction with or purchase any product, or otherwise deal with securities, crypto assets or other products. You further understand that none of the information providers, including any Third-Party Providers (as defined below) are advising you personally concerning the nature, potential, value or suitability of any particular security or crypto asset, portfolio of securities or crypto assets, transaction, investment strategy or other matter, and any information provided is not tailored to the investment needs of any specific person. You understand that an investment in any security or crypto asset is subject to a number of risks, and that discussions of any security or crypto-asset published on the Site or Platform may not contain a list or description of relevant risk factors. Please note that markets change continuously, so any information, content, Third-Party Content (as defined below) or other material provided on or through the Site or Platform may not be complete or current, or maybe superseded by more current information. You rely on such information at your own risk.

No Professional or Investment Advice. Our Site and Platform are not intended to provide tax, legal, insurance or investment advice, and nothing on the Site or Platform should be construed as an offer to sell, a solicitation of an offer to buy, or a recommendation for any security or crypto asset by the Company. You alone are solely responsible for determining whether any investment, security or strategy, or any other product or service, is appropriate or suitable for you based on your investment objectives and personal and financial situation. You should consult an attorney or tax professional regarding your specific legal or tax situation.

1. Definitions

1.1 Unless otherwise defined or the context otherwise requires, all capitalized terms shall have the meaning given to them in these Terms:

  • (a) “Account” means the account established by a User that has downloaded the App or accessed the Site and registered with the Company to use the Site and the Platform.
  • (b) “App” means the mobile application provided by the Company to access the Platform.
  • (c) “Authorized Individual” means any person that is authorized to access and use the Site (including the App) and Platform on behalf of a User.
  • (d) “Digital Assets” means Bitcoin, Ether, or other crypto or digital assets or currencies.
  • (e) “Digital Platforms” refers to third-party distribution platforms where mobile applications or other software programs can be accessed or downloaded, including, but not limited to, the Apple App Store and Google Play.
  • (f) “Governmental Authority” mean any nation or government or any province or state or any other political subdivision thereof, or any entity, authority or body exercising executive, legislative, judicial, regulatory or administrative functions of or pertaining to government, including any government authority, agency, department, board, commission or instrumentality or any political subdivision thereof, any court, tribunal or arbitrator, and any self-regulatory organization.
  • (g) “Material” means any offering material, term sheet, market data, research report, product or service documentation or any other information provided through the Platform.
  • (h) “Personal Information” refers to information supplied by a User from which the identity of such User may be directly or indirectly ascertained.
  • (i) “Privacy Policy” means the additional terms and conditions governing the collection, use and disclosure of each User’s Personal Information, as set out here https://btxpro.com/en/legal/privacy-policy. Each User must read and agree to the Privacy Policy in order to use the App or the Site
  • (j) “Service Notifications” are one-way notifications from the Company (which may include security-related notifications) via text message or emails and, where applicable, push notifications through the Site. These notifications are sent to the User in respect of certain information or events relating to an account to which a User has access through the Platform.
  • (k) “Third-Party Financial Services Provider” is any third party that offers a trading, fiat-crypto exchange or other financial services account that can be registered and accessed through the Platform.
  • (l) “Third Party Account” means a separate financial services account that a User establishes with a Third-Party Services Provider to conduct transactions.
  • (m) “User” means any person that has registered with the Company to use the Site and access the Platform and any Authorized Individual acting on their behalf.
  • (n) “User Identification Policy” means the know-your-client policy and procedures adopted by the Company from time to time regarding the User’s access to the Platform.
  • (o) “User Credentials” means the set of user identification, password, personal identification number, token and any other information or device provided to a User to access the Platform.

2. Conditions

2.1 BTX reserves the right to amend these Terms at any time:

  • (a) modify, update or change the terms and conditions of this Agreement or our Privacy Policy
  • (b) modify, update, or change the Site and Platform, including eliminating or discontinuing any content or feature of the Site or Platform; or
  • (c) impose fees, charges or other conditions for use of the Platform or parts thereof (with reasonable notice) (all of the foregoing referred to as “Changes”).

2.2 We may make such Changes at any time without prior notice (except as noted in subsection (c) above). Any Changes to this Agreement may be posted on our website or notified to you through push notifications through the Site or an email to the email address in your Account. For this reason, you should check our website regularly, allow the Site to receive such push notifications, and keep your email address and other contact information up to date in the Account. You accept any Changes if you continue to use the Site and Platform after such Changes are effected.

3. Digital Platform Terms

3.1 The App may be available for download from one or more Digital Platforms. Your download, installation, access to or use of the App is also bound by the terms and conditions and privacy policies of the applicable Digital Platform (the “Digital Platform Terms”). If there is any conflict between these Terms and the Digital Platform Terms, then these Terms will prevail.

3.2 The App is independent of and is not associated, affiliated, sponsored, endorsed or in any way linked to any Digital Platform. You and we acknowledge that this Agreement is entered into between you and us only, and not with any Digital Platform, and we, not the Digital Platform, are solely responsible for the App and the content thereof to the extent specified in this Agreement.

3.3 You and we acknowledge and agree that the relevant Digital Platform, and that Digital Platform’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, that Digital Platform will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

4. Eligibility and Registration

4.1 By registering for a BTX Account (“Account” or “Accounts”), you represent and warrant that you:

  • (a) are at least 18 years old and of legal age to form a binding contract under applicable law,
  • (b) are an individual, legal person or an organization with full legal capacity and authority to form a binding contract and enter into these Terms,
  • (c) have not previously been suspended or removed from using our Services, and
  • (d) are not prohibited to access or use the Services as you are located, incorporated or otherwise established in, or a citizen or resident of:
    • (i) the United States, Ontario (Canada), Quebec (Canada), South Korea, North Korea, Cuba, Iran, Crimea, Sevastopol and Sudan
    • (ii) any state, country or other jurisdiction that is embargoed by the United States of America;
    • (iii) a jurisdiction where it would be illegal according to Applicable Law for you(by reason of your nationality, domicile, citizenship, residence or otherwise) to access or use the Services; or
    • (iv) where the publication or availability of the Services is prohibited or contrary to local law or regulation, or could subject to any local registration or licensing requirements(together, the “Restricted Jurisdictions”).

BTX may, in its sole discretion, implement controls to restrict access to the Services in any of the Restricted Jurisdictions. If BTX determines that you are accessing the Services from any Restricted Jurisdiction, or have given false representations as to your location of incorporation, establishment, citizenship or place of residence, BTX reserves the right to close any of your accounts immediately and liquidate any open positions. If you are entering into these Terms on behalf of a legal entity of which you are an employee or agent, you represent and warrant that you have all necessary authority to bind such legal entity.

5. Intellectual Property

5.1 All title, ownership rights and intellectual property rights in or relating to the Site and Platform, any information transmitted by, to or over the Platform and information regarding use of the Platform will remain with the Company or its licensors. Nothing on the Platform will be construed as conferring on any User any license, save as expressly set out herein, of any of the Company’s or any third party’s title, ownership rights and/or intellectual property rights, whether by estoppel, implication or otherwise.

5.2 The Platform and App may provide you access to content, information, quote, videos, photos or other materials (the “Third-Party Content”) supplied by certain third parties (the “Third-Party Content Providers”). The Company does not endorse or recommend, and is not responsible for verifying the accuracy, validity or completeness of any Third-Party Content provided through the Site or Platform. Your use or reliance on such Third-Party Content is at your sole risk. All title, ownership rights and intellectual property rights in or relating to the Third-Party Content will remain with the applicable Third-Party Content Provider. Nothing on the Platform will be construed as conferring on any User any license, save as expressly set out herein, of any Third-Party Content Provider’s title, ownership rights and/or intellectual property rights, whether by estoppel, implication or otherwise.

5.3 Provided you are in compliance with these Terms, you can download and access the Site on a single mobile device and access the Platform using properly issued User Credentials. All other rights in the Site are reserved by the Company. In the event of your breach of these Terms, we will be entitled to terminate your use and access to the Site and Platform immediately.

5.4 You agree not to:

  • (a) modify, adapt, reproduce, translate or create derivative works of the Site or Platform, or any data or content (including the Third-Party Content) provided through the Site or Platform, or any portion thereof, or attempt to reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Site or Platform;
  • (b) remove any copyright notice, trademark, legend, logo or product identification from the Site or Platform;
  • (c) misrepresent the other sites as the Company’s Site by co-opting the visual “look and feel” of or text from the Company’s Site or otherwise violate the Company’s intellectual property rights, including, without limitation, “scraping” text or images from the Company’s Site or the Company managed banners and/or text links, search marketing or all other online and offline campaigns,
  • (d) edit, modify, filter, truncate or change the order of the information contained in any part of the Company’s Sites, or remove, obscure, or minimize any part of the Company’s Site in any way without authorization of the Company; or
  • (e) make any commercial use of the Site or Platform or the Company’s logo, trademark or brand name in any way.

5.5 Each User authorizes the Company to use any information or content provided by the User or processed in connection with the use of the Site and Platform (e.g. Personal Information, geographic information, device information) in the context and for the purpose of providing services or products on the Platform and the secure use of the Site and the Platform.

6. Account

6.1 In order to use the services on the Platform, you must create an account with the Platform (the “Account”). The Account will be used to record various Digital Assets transferred by you onto the Platform and conduct transactions on the Platform. The Account may be registered by any individual who is over 18 years old or an institution by its duly authorized representatives, provided such individual and institution have read and agree to provide the complete and accurate information when opening an account and agree to promptly update any information you provide to BTX so that your information is complete and accurate at all times. Each User shall only register one trading Account on the Platform. Registration of multiple trading Accounts would be a violation of these Terms and may lead to immediate termination of these Terms and the Accounts involved.

6.2 The Account is not a bank account and the Digital Assets held in the Account are not deposits or other financial products. Except as otherwise permitted by the Platform, no interest will be paid on any funds or Digital Assets under your Account, and all Digital Assets that are directly held by us for your benefit are not insured by any Governmental Authority.

6.3 You may withdraw all or some of the Digital Assets under your name recorded on the Platform’s ledger. There is no minimum amount of Digital Assets required to maintain your status as a User. Digital assets will be transferred from the omnibus user account held by the Platform to the specific Digital Assets address provided by you. Withdrawals may take up to three (3) days to complete, provided that larger withdrawals may take up to thirty (30) days to complete and that any withdrawal may be delayed as necessary to comply with Applicable Law and/or the Platform’s User Identification Policy.

6.4 With the registration of an Account on BTX, you agree to share your personal information requested for the purposes of identity verification. Such information is issued to protect Users and to detect illegal acts including but not limited to money laundering, terrorist financing, fraud, illegal transactions and other financial crimes on the BTX platform. Our collection, processing and transfer of information will be made in accordance with our Privacy Policy. You agree that we may retain your personal information for the lifetime of your account plus five (5) additional years after the closure of your account, or for the duration as required by applicable law, whichever is longer. The identity verification information we request may include, but is not limited to, your name, email address, contact information, telephone number, username, government-issued ID, date of birth, and other information collected at the time of Account registration. Our collection and use of your personal information shall be in accordance with the Privacy Policy. Upon and after registration at BTX, you confirm the accuracy and completeness of your personal information provided to and stored at BTX. Upon request by the User, you may obtain from us confirmation as to whether and how your personal information is being processed, and access to your personal information. You may request rectification of your information. IF WE HAVE REASONABLE DOUBT THAT ANY INFORMATION PROVIDED BY YOU IS INCOMPLETE, INACCURATE OR OUTDATED, WE MAY REQUIRE YOU TO REVIEW, CORRECT OR REMOVE THE INFORMATION. IF ANY OF THE NECESSARY ACTION WAS NOT TAKEN, BTX MAY TERMINATE OR SUSPEND ITS PROVISION OF SERVICES TO YOU IN WHOLE OR IN PART.

You shall be solely and fully responsible for any loss or expenses incurred during the use of BTX Service if you cannot be reached through the contact information provided. You hereby acknowledge and agree that you bear the obligation to keep all information provided up to date if there are any changes.

By registering for an Account, you hereby authorize BTX to make inquiries, whether directly or through third parties, to verify your identity or protect you or BTX or both against fraud or other financial crimes, and to take any and all action BTX reasonably deems necessary based on the results of such inquiries.

If you provide false personal data, or in any way cause BTX to violate Anti-Money Laundering(AML), Know-Your-Customer(KYC), and/or Counter-Terrorist Financing(CTF) as set forth in the Privacy Policy or any other laws and regulations applicable to BTX, BTX shall have rights to suspend your Account and any transaction using your Account. You also acknowledge and agree that your personal information may be disclosed to credit reference and fraud prevention or financial crime agencies.

6.5 Only Users to whom an Account is registered can use such an Account. BTX reserves the right to suspend, freeze, or cancel any Account that is used by persons other than the User to whom the Account is registered. You shall immediately notify BTX if you suspect or become aware of unauthorized use of your Account. BTX will not be liable for any loss, damages, or consequences arising from any use of your Account, unless BTX is negligent in taking precautions against a risk of harm.

6.6 To protect the funds entrusted by the Users, we have implemented protections for the Services. You shall protect your access credentials from disclosure to any third party. You also agree that you shall be solely responsible for (i) taking any necessary safety precautions to protect your Account and personal information, and (ii) signing out from the website after every visit. BTX will not be responsible for any loss, damages, or consequences of any use or disclosure of your Account credentials. You shall adhere to the security measures, authentication, withdrawal, and other procedures provided by us while using our Services. If you become aware of any unauthorized use of your Account or credentials, or any violation of security, you shall contact us immediately.

7. Trading

7.1 Upon your instruction to affect a trade using the Services(an “Order”), your Account will be updated to reflect the open Order, and your Order will be included in BTX’s order book to match with Orders from other Users. If your Order is matched with another User’s, the Service will execute an exchange (a “Trade”). An Order will remain open until fully executed or canceled in accordance with subsection (b) below. For purposes of executing a Trade, you authorize BTX to take temporary control of the Digital Currency that you depose of in the Trade.

7.2. You may cancel, change, or withdraw an Order only before such Order has been matched with another User’s Order. Once your Order has been matched with an Order from another User, you may not change, withdraw, or cancel your authorization previously provided to BTX to complete such Order. If any order has been partially matched, you may cancel the unmatched portion of the Order, unless and until the unmatched portion is matched. BTX reserves the right to refuse any cancellation request associated with an Order. If you have an insufficient amount of Digital Currency in your Account to fulfill an Order, BTX may cancel the entire Order, or may fulfill a partial Order that can be covered by the Digital Currency in your Account, in each case after deducting any fees payable to BTX in connection with the Trade as described in subsection

(c) below.

7.3 You agree to pay BTX the fees set forth at https://btxpro.com/en/currencies-and-fees which may be updated from time to time in BTX’s sole discretion. Any such updated fees will apply prospectively to any trades or other transactions that take place following the effective date of such updated fees. You authorize BTXto remove the requisite amounts from your Account for any applicable fees you owe under these Terms.

8. Third-Party Accounts

8.1 You may be offered the ability to register and establish a Third-Party Account with a Third-Party Services Provider. Such Third-Party Account shall be subject to terms and conditions and policies established by Third-Party Services Provider for such Third-Party Account (“Third-Party Services Provider Terms”).

8.2 You should read the Third-Party Services Provider Terms carefully before opening a Third-Party Account with such Third-Party Services Provider. If you do not agree to the Third-Party Services Provider Terms, you should not register and open the Third-Party Account with it. All trades and other transactions conducted through the Third-Party Account will be subject to the Third-Party Services Provider Terms. In addition, you understand and agree that:

  • (a) The Company will act solely as the platform administrator and service provider for the Third-Party Service Provider in terms of the Third-Party Accounts. As such, the Company may collect your Personal Information and other information on behalf of the Third-Party Services Provider in the process of opening the Third-Party Account and providing the Platform for transactions conducted through the Third-Party Account. Such Personal Information will be processed by the Company in accordance with its Privacy Policy and will be shared with the Third-Party Services Provider, which will process such Personal Information in accordance with its own privacy policy.
  • (b) The Company is not offering such Third-Party Account to you and has no responsibility or liability for such Third-Party Account or any transactions conducted through the Third-Party Account, or for any acts or omissions of the Third-Party Services Provider with respect to the Third-Party Accounts, Third-Party Services Provider Terms, or their processing of your Personal Information. The Company shall not be responsible for the transactions conducted by you or your Authorized Individuals with respect to your Third-Party Account. All inquiries and questions regarding the trading activities or other services with respect to the Third-Party Accounts that you submit to us will be directed by the Company to Third-Party Services Provider.

9. User Access Obligations

9.1 The Company will issue a set of unique User Credentials to each User that is registered to use the Site and Platform. Such User Credentials only allow the User to access the Account. Each User shall promptly provide acknowledgment of receipt of such User Credentials to the Company.

9.2 Each User acknowledges that each set of User Credentials is non-transferable and shall only be used by the User to whom it is issued. Such User Credentials shall not be disclosed to or transferred to any third person without the written permission of the Company. We will never ask you, for any reason, whether by email, regular mail or telephone, to disclose your User Credentials. Password inquiries will only be conducted online and only after you have signed onto the Platform. We will never send you embedded links in an email requesting that you sign onto the Platform by clicking such a link. If you receive an embedded link by email, claiming to be from us or the Platform, you shall not open or click on the link. The email is not from us and is likely fraudulent.

9.3 Each User shall:

  • (a) keep their User Credentials strictly confidential and not share them with any other person for any purpose including, but not limited to, initiating, or executing any payment transaction involving the Account. Further, the User shall not disclose his/her User Credentials in a recognizable way to third parties on any device (for example, by writing down or recording the User Credentials without disguising them);
  • (b) take all reasonable efforts to secure all records relating to his/her User Credentials, including, but not limited to, keeping such records in a secure or physical location accessible or known only to the User and keeping such records in a place where the records are unlikely to be accessed by a third party;
  • (c) take all reasonable measures to follow security instructions provided by the Company and otherwise protect the security, prevent tampering or use by any other person of the User Credentials, Site or Platform, including those security measures prescribed in our Privacy Policy;
  • (d) notify the Company immediately through any channel prescribed by the Company in the event:
    • (i) of loss of your User Credentials;
    • (ii) of your User Credentials having been disclosed to third parties or otherwise compromised;
    • (iii) that you reasonably suspect any unauthorized use of your User Credentials;
  • (e) create strong passwords (for example, using a mixture of letters, numbers and special characters, and not using easily accessible personal information) and strong PINs (for example, by not using numbers that are consecutive or basing the PIN on the User’s contract ID, birth date, telephone number, identification number, or any other easily accessible personal information).

9.4 Where the Platform is accessed by the correct entry of User Credentials or through the App, the relevant User shall be deemed to have accessed the Platform. You shall be responsible and liable for all actions through such access by an Authorized Individual authorized to access the Platform on your behalf. The Company shall not be obliged in any manner to investigate or take any other step to verify the identity of any User or Authorized Individual. The Company shall not be liable for any loss that you may incur as a result of someone else using your User Credentials or Account, either with or without your knowledge.

9.5 Each User shall secure all of their devices or systems used to access the Platform (for example, the App), including, without limitation, installing and regularly updating browsers, security patches, antivirus, anti-malware and other relevant software in the devices or systems. Each User shall also comply with all instructions, procedures and directions relating to the Platform, the Site and User Credentials as notified by the Company from time to time, including, but not limited to, the risk management and other measures notified at the Platform login page.

10. Prohibited Uses

10.1 You shall use the Site or Platform solely in compliance with these Terms, solely for your own Account or your internal business purposes. You shall not sell, lease or otherwise provide access to the Site or Platform to any third party, nor act as a service bureau or otherwise use the Site or Platform on behalf of any third party.

10.2 You shall not use the Site or Platform in any way, provide any information or content, or engage in any conduct in using the Site or Platform that:

  • (a) is unlawful, illegal or unauthorized;
  • (b) is defamatory of any other person;
  • (c) is obscene, sexually explicit or offensive;
  • (d) advertises or promotes any other product or business;
  • (e) is likely to harass, upset, embarrass, alarm or annoy any other person;
  • (f) is likely to disrupt the Platform in any way; or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • (g) infringes any copyright, trademark, trade secret, or other proprietary right of any other person;
  • (h) restricts or inhibits any other person from using the Platform, including, without limitation, by means of “hacking” or defacing any portion of the Platform;
  • (h) restricts or inhibits any other person from using the Platform, including, without limitation, by means of “hacking” or defacing any portion of the Platform;
  • (j) “frames” or “mirrors” any part of the Platform without our prior written authorization;
  • (k) uses any robot, spider, site search/retrieval application, or other manual or automatic device or process to download, retrieve, index, “data mine”, “scrape”, “harvest” or in any way reproduce or circumvent the navigational structure or presentation of the Platform or its contents;
  • (l) harvests or collects information about other Users without their express consent;
  • (m) sends unsolicited or unauthorized advertisements, spam, or chain letter to other Users of the Platform;
  • (n) except as otherwise permitted by the Company in writing, open multiple accounts except as otherwise explicitly permitted by the Platform;
  • (o) conduct frequent, intensive trading with or without software or trading tools that are unauthorized by the Platform;
  • (p) transmits any content which contains software viruses, or other harmful computer code, files or programs; or
  • (q) advocates, promotes or assists any violence or any unlawful act.

10.3 You understand and agree that the information and services provided by the Platform are not provided to, and may not be used by, any individual or institution in any jurisdiction where the provision or use thereof would be contrary to any applicable law, or where we are not authorized to provide such Platform or information and services. We do not offer services or products to Users in a few excluded jurisdictions including the United States, Ontario (Canada), Quebec (Canada), South Korea, North Korea, Cuba, Iran, Crimea, Sevastopol, Sudan or any other jurisdictions in which we may determine from time to time to terminate the services at our sole discretion (the “Excluded Jurisdictions”). You should inform us immediately if you become a resident in any of the Excluded Jurisdictions or are aware of any Clients based in any of the Excluded Jurisdictions. You understand and acknowledge that if it is determined that you have given false representations of your location or place of residence, the Company reserves the right to take any appropriate actions with compliance to the local jurisdiction, including termination of any Account immediately and liquidating any open positions.

10.4 We reserve the right, but do not have the obligation, at our sole discretion to edit, delete, remove or block any information that violates these Terms.

11. Security

11.1 We may use authentication or verification technologies, services or measures as we deem desirable or appropriate. Such measures may include multi-factor authentication to access the App and the Platform. There can be no assurance that such authentication technologies, services or measures will be completely secure, adequate or successful to prevent unauthorized access to or use of the Platform or your Long bridge Account or Trading Account, or hacking or identity theft.

11.2 While we employ reasonable security measures to protect the security and confidentiality of the Platform and your Personal Information in accordance with applicable law, we cannot guarantee the security of all transmissions or any network or system on which your Personal Information or account or transaction information is stored or processed. To the extent required by law, we will notify you of unauthorized access, use or disclosure of your Personal Information of which we become aware. In the event you receive such notice, you are responsible for following the instructions set forth in the notice, including immediately changing your User Credentials and other steps to prevent unauthorized access to your account or Personal Information.

12. Service and Other Notifications

16.1 The use of Service Notifications involves communications through unsecured communications networks. You shall provide us with a complete and accurate email address(es) to allow us to send Service Notifications to you. To ensure that you receive all of the communications, you agree to keep your email address up-to-date and immediately notify us if there are any changes. Delivery of any communication to the email address on record is considered valid. If any email communication is returned as undeliverable, we retain the right to block your access to the Platform until you provide and confirm a new and valid email address.

12.2 You agree to accept notifications regarding the App, Platform, your Account and Terms through Service Notifications. You agree that such Service Notifications shall constitute effective notice in lieu of written, mailed or other forms of notice required by applicable law.

12.3 It is your sole responsibility to monitor the applicable email account without further reminders or repeat notifications from the Company. You shall immediately report any unauthorized use or access of the Platform.

12.4 You release the Company from any liability for losses or damages resulting from the use of the Service Notifications, to the extent permitted by law. The Company provides no warranty or accepts no liability that the information provided through Service Notifications is up-to-date, correct, or complete.

13. Personal Information

13.1 As part of the Platform, Personal Information of the User may be collected, used, transferred, disclosed or otherwise processed by the Company in accordance with the Privacy Policy. You should read the Policy carefully before registering for and using the Site and Platform. You consent to the collection, use and disclosure of your Personal Information in accordance with these Terms and the Privacy Policy, including without limitation, disclosure to the Third-Party Services Provider for purposes of providing services and conducting transactions in regards to the Account.

13.2 You agree to provide true, accurate, current and complete Personal Information. You further agree to maintain and promptly update the Personal Information to keep it true, accurate, current and complete at all times during the term of this Agreement.

13.3 You must promptly inform us of all changes, including, but not limited to, changes in the Personal Information in connection with the Platform. If you provide any information that is untrue, inaccurate, not current or incomplete, or if we or any of our authorized agents have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate the Account and refuse any and all current or future use of the Platform and Site by you, as well as subject you to civil liability or refer you to the appropriate law enforcement authorities for criminal prosecution. We shall not be liable to make any compensation, monetary or otherwise, following such suspension, termination or inability for you to use the Platform or the Site.

13.4 You shall comply with any reasonable requests by us for information, documents and agreements related to any transaction or your use of the Site or Platform. You understand that we may report such information to such regulatory authorities as we deem necessary pursuant to the Privacy Policy.

13.5 Please note that we may collect information using tracking technologies regarding your device, such as IP address, network provider, mobile carrier, mobile browser type, timestamp, time zone, information about the speed, bearing, orientation, and altitude of a device, or other device-identifying information. The User consents to such use of tracking technologies and acknowledges that the information obtained, including Personal Information, may be matched to public or private information accessible to the Company or any Third-Party Services Provider. The User also consents to such information being shared with the Company’s and Third-Party Services Provider’s service providers for the purposes of providing and maintaining the tracking technologies and related services. We may also collect precise geolocation data from or about your device, which may be expressed by latitude-longitude coordinates obtained through GPS tools, WiFi data, cell tower triangulation or other techniques. Our use of such information is described in our Privacy Policy.

14. Disclaimer and Risks of Use of Platform

14.1 The Platform and Site, including all content (including Third-Party Content), features and any related services are provided on an “As Is” and “As Available” basis at the User’s sole risk and without any representations or warranties. We do not guarantee that all or any part of the Platform or the App will be always available or accessible by the User.

14.2 The use of the Platform, due to the download, installation or use of the Site and the associated reference points with third parties (for example, distribution platform providers, network providers, device manufacturers) involves risks, in particular:

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  • (b) system outages, security-related restrictions and unauthorized removal of use restrictions on the end device, and other disturbances which may make use impossible; and (c)misuse due to manipulation by malware or unauthorized use, including in the event the User’s device used to access the Site or the Platform is lost or stolen.

14.3 ALL WARRANTIES, CONDITIONS OR TERMS (WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) INCLUDING WITHOUT LIMITATION RELATING TO QUALITY, MERCHANTABILITY, FITNESS FOR PURPOSE, OR UNINTERRUPTED, ERROR-FREE ACCESS ARE EXPRESSLY EXCLUDED FOR THE SITE AND PLATFORM TO THE FULLEST EXTENT PERMITTED BY LAW.

14.4 No representation or warranty, express or implied, can be given as to the accuracy or completeness of the information provided in the Platform.

14.5 Each User acknowledges and accepts the risks that may arise from Internet transactions conducted via open systems accessible to anyone and acknowledges that despite the encryption of data, the connection from the User’s personal computer or electronic mobile device to the Platform over the Internet may be observable. We may also use servers and other computer hardware situated in any jurisdiction worldwide for the provision of any portion of the Platform.

14.6 We exclude any and all liability for loss or damage caused by transmission errors, technical faults, breakdowns, business interruptions or illegal interventions into transmission networks, IT systems/computers of the User or of any third party (including systems in the public domain).

15. Release

15.1 To the maximum extent permitted by applicable law, you hereby discharge, acquit, and otherwise release us, our parent company, affiliates and subsidiaries and each of their respective officers, directors, shareholders, members, partners, attorneys, employees, independent contractors, telecommunication providers, and agents (collectively, the “Indemnified Parties”), from any and all allegations, counts, charges, debts, causes of action, claims and losses, relating in any way to the use of, or activities relating to the use of the Site, Platform, any Account and any services or Third-Party Content provided through the Site, Platform or any Account, including, but not limited to, claims relating to the following: negligence, gross negligence, intentional interference with contract or advantageous business relationship, defamation, privacy, publicity, misrepresentation, false identities, fraudulent acts by others, invasion of privacy, release of Personal Information, failed transactions, purchases or functionality of the Platform, unavailability of the Site, the Platform, Third-Party Content or any Account, their functions and any other technical failure that may result in inaccessibility to the Site, the Platform, Third-Party Content or any Account, or any claim based on vicarious liability for torts committed by you encountered or transacted with through the Site, Platform, Third-Party Content and any Account, including, but not limited to, fraud, computer hacking, theft or misuse of Personal Information, assault, battery, stalking, rape, cheating, perjury, manslaughter, or murder. The above list is intended to be illustrative only, and not exhaustive of the types or categories of claims released by us. This release is intended by the parties to be interpreted broadly in favor of us, and thus any ambiguity shall be interpreted in a manner providing release of the broadest claims. This release is intended to be a full release of claims, and the parties acknowledge the legally binding nature of this provision, and the nature of the rights given up in connection therewith.

16. Indemnification and Limitation of Liability

16.1 TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS, THE SERVICES, THE BTX MATERIALS AND ANY PRODUCT, SERVICE, OR OTHER ITEM PROVIDED BY OR ON BEHALF OF BTX ARE PROVIDED “AS IS” AND “AS AVAILABLE”, AND BTX EXPRESSLY DISCLAIMS ANY AND ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OR WARRANTIES ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE IN TRADE. IN ADDITION, BTX DOES NOT REPRESENT OR WARRANT THAT ITS WEBSITES, THE SERVICES OR BTX MATERIALS ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BTX DOES NOT GUARANTEE THAT ANY ORDER WILL BE EXECUTED, ACCEPTED, RECORDED, OR REMAIN OPEN. EXCEPT FOR THE EXPRESS STATEMENTS SET FORTH IN THESE TERMS, YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU HAVE NOT RELIED UPON ANY OTHER STATEMENT OR UNDERSTANDING, WHETHER WRITTEN OR ORAL, WITH RESPECT TO YOUR USE AND ACCESS OF THE SERVICES. BTX WILL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES ARISING OUT OF OR RELATING TO: (A) ANY INACCURACY, DEFECT, OR OMISSION OF DIGITAL CURRENCY PRICE DATA, (B) ANY ERROR OR DELAY IN THE TRANSMISSION OF SUCH DATA, (C) INTERRUPTION IN PROVIDING ANY SUCH DATA, AND (D) ANY DAMAGES INCURRED ARISING FROM OR DUE TO OTHER USER’S ACTIONS, OMISSIONS, OR VIOLATION OF THESE TERMS.

16.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BTX, ITS AFFILIATES, SUBSIDIARIES, AND THEIR RESPECTIVE SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, ATTORNEY, AGENTS, REPRESENTATIVES, SUPPLIERS, OR CONTRACTORS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA, INFORMATION, REVENUE, PROFITS OR OTHER BUSINESS OR FINANCIAL BENEFIT) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, ANY PERFORMANCE OR NON-PERFORMANCE OF THE SERVICES, OR ANY OTHER PRODUCT PROVIDED BY OR ON BEHALF OF BTX AND ITS AFFILIATES, SUBSIDIARIES, WHETHER UNDER CONTRACT, STATUTE, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF BTX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, EXCEPT TO THE EXTENT OF A FINAL JUDICIAL DETERMINATION THAT SUCH DAMAGES WERE A RESULT OF BTX’S GROSS NEGLIGENCE, FRAUD, WILLFUL MISCONDUCT OR INTENTIONAL VIOLATION OF LAW.

Notwithstanding the foregoing, the liability of BTX, its affiliates, subsidiaries, and their respective shareholders, members, directors, officers, employees, attorneys, agents, representatives, suppliers or contractors arising out of or in connection with the Services, any performance or non-performance of the Services, or any other product, service or other item provided by or on behalf of BTX or its affiliates, subsidiaries, whether under contract, statute, strict liability or other theory, shall not exceed the amount of the fees paid by you to BTX under these Terms for the twelve-month period immediately preceding the event giving rise to the claim for liability.

16.3 You agree to indemnify and hold harmless BTX, its affiliates, subsidiaries, contractors, licensors, and their respective directors, officers, employees and agents from and against any claims, actions, proceedings, investigations, demands, suits, costs, expenses, and damages(including attorneys’ fees, fines or penalties imposed by any regulatory authority) arising out of or related to (i) your use of, or conduct in connection with, the Services, (ii) your breach or our enforcement of these Terms, or (iii) your violation of any applicable law, regulation, or rights of any third party during your use of the Service. BTX will have the right, in its sole discretion, to control any action or proceeding and to determine whether BTX wishes to settle, and if so, on what terms.

16.4 We shall notify you by email, mail, or other appropriate means, of any such claim or suit, and reasonably cooperate (at your expense) in the defense of such claim or suit. We reserve the right to participate in the defense of such claim or choose our own legal counsel, but are not obligated to do so.

17. Suspension or Termination of the Terms

17.1 Access to the Platform may be suspended or terminated in whole or in part at any time either by the User or by us in accordance with the Terms. In addition, we reserve the right at our sole discretion to suspend or terminate immediately and without notice any User’s access to or use of the Site and the Platform if they violate any provision of these Terms or otherwise according to Section 17.2. Your access to the Platform will be automatically terminated upon termination of your Account. Breach of any of these Terms shall survive such termination.

17.2 We may, at any time and at our sole discretion, limit, suspend or terminate, or issue a warning to you regarding, the Platform or the Account, including terminating the Account (or certain functionalities thereof such as uploading, receiving, sending and/or withdrawing Digital Assets), inter alia, if:

  • (a) we believe it is necessary or desirable to protect the security of the Account;
  • (b) if any transactions are made which we in our sole discretion deems to be (a) made in breach of this Agreement or in breach of the security requirements of the Account; or (b) suspicious, unauthorized or fraudulent, including without limitation in relation to money laundering, terrorism financing, fraud or other illegal activities;
  • (c) if we become aware or suspect that any Digital Assets or funds held in your Account may be associated with criminal proceeds or otherwise are not lawfully possessed by you;
  • (d) upon the insolvency, liquidation, winding up, bankruptcy, administration, receivership or dissolution of User, or where we reasonably consider that there is a threat of the same in relation to you;
  • (e) we are unable to verify or authenticate any information you provided;
  • (f) we believe, in our sole and absolute discretion, that your actions may cause legal liability for you, the Platform or other Users of the Platform;
  • (g) we decide to cease operations or to otherwise discontinue any services or options provided by the Platform, or parts thereof;
  • (h) there is a change in your circumstances (including a deterioration in or change to your financial position) which we consider, in our sole discretion, material to the continuation of the Account;
  • (i) we are directed as such by any Governmental Authority;
  • (j) we are otherwise required to do so by applicable law;
  • (k) there is a disruptive market event that triggers a trade halt; or
  • (l) we otherwise decide in our sole discretion that termination or suspension of the Account, the Platform or the Terms is necessary.

17.3 We have no obligation to inform you of the ground or basis for suspending, terminating or freezing your Account or any digital assets in your Account or other actions we take regarding the Site, the Account, or the Platform.

17.4 Neither the Company, the Platform nor any third party acting on their behalf shall be liable to you for any suspension, limitation or termination of your Account or your access to any part of the Platform in accordance with this Agreement.

17.5 You shall not attempt to regain access to the Platform if your access is terminated by us, whether using the same or different username, without our prior written consent.

17.6 If there is any ongoing transaction on the Account that is subject to the termination procedures, the Company shall have the right to notify your counterparty of the proposed termination.

17.7 The Company maintains full custody of the assets, funds and user data/information which may be turned over to Governmental Authorities in the event of your Account’s suspension or termination arising from fraud investigations, investigations of violation of law or violation of these Terms. We will not be liable to you, your Authorized Individuals and/or any third party for loss or damage suffered due to delay, transmission errors, technical faults or defects, breakdowns and illegal intrusion or intervention in the information provided and services offered, or any failures or delays in completing any orders or transactions using any Account. Similarly, we will not be liable for any loss or damage suffered due to delays, technical faults or interruptions in the availability of the Site, the Platform, or any Account (including maintenance work required by our systems).

18. Records Retention

18.1 The calculation and records in the Company’s system in relation to the Platform and any Account, including, but not limited to, the transaction history and balance on any of your Accounts, will be final and conclusive and be binding on each User for all purposes. Each User agrees that such records are admissible in evidence and further undertakes to waive any rights to challenge or dispute the admissibility, reliability, accuracy or the authenticity of the contents of such records merely on the basis that such records were produced by or were the output of a computer system or are set out in the electronic form.

19. General

19.1 These Terms, including the Privacy Policy and other policies incorporated herein, constitute the entire and only agreement between you and the Company with respect to the subject matter of these Terms, and supersede any and all prior or contemporaneous agreements, representations, warranties and understandings, written or oral, with respect to the subject matter of these Terms. If any provision of these Terms is found to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. These Terms may not be changed, waived or modified except by the Company as provided herein. Neither these Terms nor any right, obligation or remedy hereunder is assignable, transferable, delegable or sublicensable by you except with our prior written consent, and any attempted assignment, transfer, delegation or sublicense shall be null and void. No waiver by any party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained in these Terms is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.

20. Governing Law and Dispute Resolution

20.1 These Terms shall be governed by the laws of the Republic of Seychelles.

20.2 PLEASE READ THIS ARTICLE CAREFULLY, AS IT INVOLVES A WAIVER OF CERTAIN RIGHTS TO BRING LEGAL PROCEEDINGS.

  • (a) In the event of a complaint, you agree to resolve the dispute or complaint confidentially by contacting BTX first through our Website. Within 20 business days of our receipt of your complaint, BTX will address all the concerns raised in your complaint by sending you an email in which We will:
    • (i) Offer to resolve your complaint in the way you requested;
    • (ii) Make a determination rejecting your complaint and set out the reasons for the rejection; or
    • (iii) Offer to resolve your complaint with an alternative solution. If BTX is unable to respond to your complaint within 20 business days, we will send you a response by email indicating the reasons for the delay in answering to your complaint and specifying the deadline by which we will respond to your complaint. The deadline will be no later than 35 business days from the receipt of your complaint. Any offer of resolution provided to you will not constitute any admission by BTX of any wrongdoing or liability in terms of the subject matter of the complaint.
  • (b) If it fails to resolve the dispute through the dispute process set out in subsection (a) above, any dispute exceeding US$15,000 arising out of or in connection with these Terms, including any question regarding its existence, validity, termination, or any Services or products provided and any representations made by BTX, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre(“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre(“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause.

The arbitration tribunal shall consist of a sole arbitrator to be appointed by the President of SIAC. The language of the arbitration shall be English and the seat of the arbitration shall be Singapore. Judgment upon any award rendered by the arbitrators may be entered in any court having jurisdiction. In no event will the arbitrators have the authority to make any award that provides for punitive or exemplary damages.

21. Contacting Us

You may contact the Company regarding these Terms, the Site or the Platform as follows: help@btxpro.com.


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